01 / Understand
We put the business model, the customer and the goal on one table.
- What we examine
- Revenue sources, the sales process, customer conversations, past campaigns and existing data.
- What gets decided
- Which business objective the work serves and how success will be defined.
- What we produce
- Objective and scope note
- Stakeholder interview summary
- Current state inventory
- Who gets involved
- Strategy, sales and data.
- How the result is measured
- One agreed objective and its starting value.


























